We invited our clients to rate our performance;
this is what they said:
"Since starting my business 'Awaken' in 2010 I have employed the skills of Standby Office on many occasions. Throughout this time they have provided an exceptional service. They demonstrate great customer care values and manage to understand exactly the message I wish to portray to my clients.
"They are extremely reliable and deadline conscious, even when presented with a really urgent matter. They'll work with you to ensure they understand your business and its message, even offering advice if required. I highly recommend Standby for all your office back up needs. They certainly raise the bar in admin support terms, and then go the extra mile to help you drive your business forward."
"Since asking Standby to take over most of my admin tasks earlier in 2011, my life and business have only got easier and easier. The staff at Standby have handled my diary, my memory, my clients and my emails, all of it with smooth efficiency, a sense of humour and great, reliable service. It leaves me free to do what I am really good at doing, and allows them to do for me what they are really good at doing. If you think you can’t afford to outsource, instead, ask if you can afford not to."
“At Weight Medics we pride ourselves on our customer service. Weight loss is a sensitive issue and it’s important to have a caring and helpful voice at the end of the phone – especially for people who are calling for the first time and may be feeling apprehensive. Using Standby has really helped us to improve our service, both for new enquirers as well as existing patients.
We used to use a regular call centre to take calls but their service wasn’t that personal – they probably had lots of different staff taking the calls and it was hit and miss whether the caller got a really helpful response. We needed much more than just someone taking a name and number but I didn’t feel confident about a call centre giving information about our services or access to booking appointments in our online diary. Then we found Standby via the Entrepreneurs Circle, which we both belong to. Susi and the team came highly recommended and I can see why.
We gave them full information about what we do and training on how we do our bookings. They quickly got up-to-speed, allocating us with our own small team from day one. It’s been such a bonus knowing that if we can’t take the calls ourselves there will be someone we can trust to handle them for us. They are a great team who communicate well and are extremely friendly to work with.”
I have found Standby to be the most professional Virtual Office around. Susi and her team got my services up and running really quickly, and understood the brief perfectly without my having to explain it twice. The headache of trying to sort out staff, train them and set up an additional phone line was just too much to contemplate. I would rather pay someone to handle that while I go out and sell my event, and this arrangement worked really well for me in managing the South Wales Business Fayre.
The amount of money I saved (and the headache it avoided) runs into thousands!!!!! Our callers even commented on the friendless of the team, which meant the service was so good that they didn’t even realise it was another company handling the call, which says it all, really.
Thanks again, and I would use you again without hesitation. I might not want to tell too many people, though - your company is a hidden gem!
Standby are such a wonderful service! Susi and her team are efficient and professional and can be relied upon 100% !
Standby is a great business. They are professional, efficient and provide a first class service. They are often the ‘first contact’ with my clients and so it is very important that they present a friendly and professional ‘face’ for my company. They do their work to a consistently high standard and I feel as though we have a strong foundation with the administrative support being given by Standby. What a joy to work with!
Standby have been acting as my company's only staff for almost fifteen years and I have found their services to be extremely efficient. They have an excellent telephone manner and are very professional, and I would recommend their services without hesitation.
We have used Standby for over two years as our backup telephonists. As a small company our resources are stretched thinly and when we are on-site with clients or at conferences, etc, it is not always possible to answer the phones. The ladies at Standby answer our calls professionally and politely, and the feedback I have had from our clients is very positive. It is an extremely cost-effective way to ensure we do not miss those important calls.
Standby have been providing clerical, administrative and secretarial assistance to me and my various companies for many years and are unfailingly efficient and friendly, even when I am frazzled.
Duncan Fisher OBE - Former CEO - Family Info
In the period of almost twenty years that Standby have been providing secretarial assistance to me, I have found their service to be professional, efficient, helpful, friendly and effective. Running a small, specialised business, it also makes good economic sense.
Mr David W Lewis - (Furniture and Interior Restoration)
We retained Standby to provide our telephone answering service. We were delighted with the very professional and personal service which they delivered. I say this because we are perfectionists and therefore we set very high standards ourselves, so we expect the same from all our suppliers. It is very rare to find a service as good as Standby's.
Colonel Bob Purvis TD FIBC CMC - Managing Director - Robert Purvis Consultants Limited
I was a client of Standby for well over 20 years prior to my retirement. They provided me with photocopying facilities, occasional fax service and email, preparation of professional material – OHP acetates, business cards, letterheads – preparation of technical papers for publication, and preparation and production of monographs for private publication. Their service was always efficient, helpful, friendly and of excellent quality.
Dr Derek Bissell (A.F. Bissell Phd., F.I.S., F.I.Q.A.) - Consultant and Lecturer in Applied Statistics
Standby have been my secretarial help and back-up for more than seven years. This has included typing, binding into books, printing posters, producing Christmas cards etc.Am I, they asked, a satisfied customer? I am, and this is my testimonial. Without them I would have been marooned.
Mr Piers Geddes
Standby provided clerical and secretarial services to my company for over ten years and I found their services to be of the highest possible standard. The staff are professional, friendly, deadline conscious and, above all, the service is cost-effective. Thank you, Standby.
Standby have acted for me in a secretarial capacity for twenty years, processing reports, minutes of meetings, transcribing a book and many letters. Their support, in terms of quality, response times under pressure and confidentiality, has been consistently excellent. It helps that they are very nice people to work with. I recommend Standby without reservation.
H.H-D.